Legal, Privacy & Terms

Privacy Policy

Riff's Department Store ("Riff's", "we", "our", or "us") respects the privacy of customers and website visitors across Newfoundland and Labrador. We aim to collect only the information needed to operate the website, respond to requests, improve service, and communicate with people who ask to hear from us.

Information We May Collect

• Information you provide: name, email address, phone number, mailing details, newsletter requests, questions, or other information you choose to send.
• Website and device information: IP address, browser type, device type, pages visited, approximate location from technical data, and referring pages.
• Store locator interactions: selected store, map interactions, and directions links. Exact device location is used only if you choose to allow it in your browser or map provider.
• Communication records: messages sent to us by email, phone, form, newsletter signup, or social media.

How We Use Information

• Operate, maintain, secure, and improve the website and store locator.
• Respond to customer questions, privacy requests, sale inquiries, and store-related messages.
• Send optional newsletters or promotional messages where consent is provided or otherwise permitted by law.
• Measure site performance, understand popular pages, and improve the customer experience.
• Meet legal, security, accounting, operational, and fraud-prevention requirements.

Sharing Information

We do not sell personal information. We may share limited information with service providers that help us operate the website, analytics, email tools, hosting, security, maps, or customer communication systems. These providers are expected to use information only for the services they provide to us. We may also disclose information where required by law or to protect our rights, customers, staff, or systems.

Retention & Safeguards

We keep personal information only as long as reasonably needed for the purpose it was collected, or as required for legal, operational, accounting, security, or dispute-resolution purposes. We use administrative, technical, and organizational safeguards appropriate to the sensitivity of the information.

Cookies & Analytics

Our website may use cookies, pixels, local storage, and analytics tools such as Google Analytics to understand traffic, improve pages, and maintain reliable service. You can manage or disable cookies through your browser settings. Some features may work differently if cookies are disabled.

Third-party services, including map and analytics providers, may process information according to their own privacy policies when their tools load or when you interact with them.

Marketing Consent

If you sign up for newsletters or promotions, we may use your contact information to send updates about sales, events, and store news. Commercial electronic messages are sent with consent where required and include a way to unsubscribe. You can withdraw consent at any time by using the unsubscribe option in a message or by contacting us.

Your Choices & Requests

• Ask for access to personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Withdraw consent to optional communications.
• Ask questions about our privacy practices or make a privacy complaint.

We may need to verify your identity before responding to a privacy request. We do not knowingly collect personal information from children under 13 without appropriate consent.

Website Terms

Use of This Website

By using this website, you agree to use it lawfully and respectfully. You may not attempt to interfere with the site, misuse contact channels, copy protected material without permission, or use the website in a way that could harm Riff's, our customers, or our systems.

Content, Pricing & Availability

We work to keep website information accurate, but store details, sale details, product availability, prices, departments, and promotions may change without notice. Website content is provided for general information and may not reflect every item, policy, or condition at every location. Contact your local Riff's store for current availability or sale questions.

Intellectual Property

The Riff's name, logos, images, text, design, and other website materials are owned by Riff's or used with permission. You may not copy, reproduce, modify, or redistribute website content except for personal, non-commercial use or with written permission.

External Links

The website may link to third-party websites, maps, social media pages, news articles, or tools. We are not responsible for third-party content, privacy practices, or availability.

Disclaimer & Limitation of Liability

This website is provided on an "as available" basis. To the extent permitted by law, Riff's is not liable for indirect, incidental, consequential, or special damages arising from website use, interruption, errors, or reliance on website content.

Governing Law

These terms are governed by the laws of Newfoundland and Labrador and applicable Canadian law.

Contact Riff's

For privacy requests, legal questions, website concerns, or customer service, contact: